--- title: "Shipping and payment policy | AlexPhone" description: "AlexPhone's shipping and payment policy: carrier, delivery times, available payment methods, invoicing and taxes included." canonical_url: "https://alexphone.com/en/shipping-and-payments" locale: en meta: "og:description": "AlexPhone's shipping and payment policy: carrier, delivery times, available payment methods, invoicing and taxes included." "og:image": "https://alexphone.com/og-default.png" "og:image:alt": "AlexPhone: Refurbished iPhones with warranty" "og:image:height": "630" "og:image:width": "1200" "og:title": "Shipping and payment policy | AlexPhone" --- > Index of every page on this site: [llms.txt](https://alexphone.com/llms.txt) **Shipping and payments** # **From our warehouse to your door in 2-5 business days**. Free shipping across mainland Spain with DHL, tracking by email and the payment methods you already use. Here are the terms, with no small print. **See the terms ** [**Download PDF **](https://cdn.alexphone.com/public/docs/2026/politics-files/en/Terms_and_Conditions_of_Sale.pdf "Download the shipping and payment terms as a PDF") - Free shipping on the mainland - The whole European Union - 100% secure payment **Tracking your order** DHL · Delivered 1. **Order**confirmed 2. **Warehouse**Badalona 3. **Out for delivery**DHL 4. **Delivered**2-5 days **2-5 days** business days with standard shipping. With express, 24-48 business hours. **€0** in shipping costs across mainland Spain. **6 ways** to pay: card, Bizum, Apple Pay, Google Pay, PayPal and Klarna. ## **Shipping** 3 frequently asked questions ### We always work with DHL. You will receive a tracking number by email as soon as your order leaves our warehouse. ### With standard shipping, orders are delivered within 2-5 business days; with express shipping, within 24-48 business hours; with premium shipping, orders placed before 14:00 (Monday to Friday) ship the same day and are delivered the next day. The product will only be shipped once the corresponding payment has been received. ### We ship to the whole European Union. ## **Payment** 3 frequently asked questions ### You can pay by credit or debit card, Bizum, Apple Pay, Google Pay, PayPal and Klarna. ### Write to us at support@alexphone.es with your company details and your order reference number, and we will send you the invoice by email. ### Refurbished or used phones do not show VAT separately: they are governed by the REBU (Special Scheme for Second-hand Goods) set out in articles 135-139 of Law 37/1992 on VAT. If you need an invoice, it can be deducted in full as an expense, but it will not carry deductible VAT. If you have any further questions, get in touch with us. ## **Accepted payment methods** ![Bizum](https://cdn.alexphone.com/cdn-cgi/image/f=auto,w=92,h=28/https://cdn.alexphone.com/images/Bizum_AP.png)![Visa](https://cdn.alexphone.com/cdn-cgi/image/f=auto,w=42,h=28/https://cdn.alexphone.com/images/visa%402x.png)![Mastercard](https://cdn.alexphone.com/cdn-cgi/image/f=auto,w=36,h=28/https://cdn.alexphone.com/images/master%20card%402x.png)![Maestro](https://cdn.alexphone.com/cdn-cgi/image/f=auto,w=36,h=28/https://cdn.alexphone.com/images/maestro%402x.png)![PayPal](https://cdn.alexphone.com/cdn-cgi/image/f=auto,w=103,h=28/https://cdn.alexphone.com/images/PayPal_AP.png) **Shipping and payment terms** Full document in PDF · Last updated: October 2026 [**View / Download terms**](https://cdn.alexphone.com/public/docs/2026/politics-files/en/Terms_and_Conditions_of_Sale.pdf "View and download the shipping and payment terms") - **Fair offer** - ✦ - **Fast and flexible payment** - ✦ - **Free shipping** - ✦ - **Data protection** - ✦ - **Personalised support** **Always here** ## **Ready to help you and answer all your questions** Don't hesitate to get in touch with us, we'll be happy to help! [**Browse iPhones **](https://alexphone.com/iphone "Browse AlexPhone's refurbished iPhones") [**Contact us **](https://support.alexphone.com/contact "Contact the AlexPhone team") - 2-year warranty - Free delivery in 2-5 business days - 30-day returns ![Three refurbished AlexPhone iPhones](https://cdn.alexphone.com/cdn-cgi/image/f=auto,w=800,h=534/https://cdn.alexphone.com/images/3iPhones.webp) ```json {"@context":"https://schema.org","@graph":[{"@id":"https://alexphone.com/en#website","@type":"WebSite","description":"Móviles reacondicionados con hasta 2 años de garantía, 30 días de devolución y envío gratis en toda España.","inLanguage":"en","name":"AlexPhone","url":"https://alexphone.com/en","publisher":{"@id":"https://alexphone.com/#identity"},"translationOfWork":{"@id":"https://alexphone.com/#website"}},{"@id":"https://alexphone.com/en/shipping-and-payments#webpage","@type":"WebPage","description":"AlexPhone's shipping and payment policy: carrier, delivery times, available payment methods, invoicing and taxes included.","name":"Shipping and payment policy","url":"https://alexphone.com/en/shipping-and-payments","breadcrumb":{"@id":"https://alexphone.com/en/shipping-and-payments#breadcrumb"},"isPartOf":{"@id":"https://alexphone.com/en#website"},"potentialAction":[{"@type":"ReadAction","target":["https://alexphone.com/en/shipping-and-payments"]}],"primaryImageOfPage":{"@id":"https://alexphone.com/#logo"}},{"@id":"https://alexphone.com/#identity","@type":"Organization","name":"AlexPhone","url":"https://alexphone.com","logo":{"@id":"https://alexphone.com/#logo"},"sameAs":["https://www.facebook.com/alexphone.spain/","https://www.instagram.com/alexphone_spain/","https://www.tiktok.com/@alexphone_spain","https://www.trustedshops.es/evaluacion/info_XF1C2A9138920B3D4478C8FEA284E08C9.html"]},{"@id":"https://alexphone.com/en/shipping-and-payments#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","name":"Shipping and Payments","position":1}]},{"@id":"https://alexphone.com/#logo","@type":"ImageObject","caption":"AlexPhone","contentUrl":"https://alexphone.com/alexphone_logo.jpeg","inLanguage":"en","url":"https://alexphone.com/alexphone_logo.jpeg"}]} ``` ## Sitemap See the full [sitemap](https://alexphone.com/sitemap.md) for all pages.