Ask us anything.

Shipping is free within Spain. Outside Spain it always has a cost, and express shipping always carries a surcharge.

We ship within Europe, except to remote regions: the Canary Islands, Ceuta, Melilla, Madeira, the Azores and similar.

With the DHL link in the shipping email, or in “Order status” in the help centre, with your order number.

Yes, but write to us as soon as possible. If the order is already out for delivery or delivered and DHL cannot hold it, it can no longer be cancelled: it is handled as a return.

Yes, free of charge and within 24/48 h, at Carrer de Mallorca, 134. Only the buyer can collect it, with their ID card or another identity document matching the order details.

Write to us with your order number and we will chase it with DHL.

Let us know within 24 hours of delivery. After that we cannot tell whether the damage happened later.

Yes. You have 30 calendar days from receiving it to return it, no questions asked.

Request it from the return form in the help centre. The parcel is always dropped off at a DHL point: we do not collect it. You can also bring it to our Barcelona store, at Carrer de Mallorca, 134.

At the Barcelona store, if we have that model. Otherwise, that is what the 30-day return period is for, as long as the phone comes back undamaged.

All our phones include a 2-year warranty, with free repair or replacement for any fault not caused by misuse.

Only manufacturing defects. Damage, even accidental (drops, knocks, liquids or scratches), is not covered by the warranty: that is what insurance is for.

From the repair form in the help centre: tell us the model and what is wrong, and we will tell you the next steps.

It's a second-hand phone that has been through our lab: we check more than 30 quality points, replace any necessary parts and factory-restore it before putting it back on sale.

They describe only the exterior appearance of the device: Satisfactory (visible signs of use), Very Good (barely noticeable scratches) or Excellent (practically like new). On the inside, they all work the same.

A charging cable, USB-A or USB-C depending on the model, and a SIM eject tool. We do not include a charger. You can buy other accessories on each product page.

Always above 90% of its original capacity.

Yes, they are all unlocked: they work with any carrier.

A physical SIM card, European version.

Not always. When a part is not made by Apple, it is at least a certified compatible part, bought from official suppliers.

iPhone, Apple Watch and Samsung. Google Pixel and other models are coming soon: follow us on social media to hear about what is new.

Not for now.

They're wrapped in bubble wrap inside an exclusive AlexPhone box, itself protected by a white outer box. They are not shipped in the original factory box.

Credit or debit card, Bizum, Apple Pay, Google Pay and Floa.

Yes, with Floa you can split your purchase into several instalments without needing a credit card. Select this option at checkout to see the available terms.

It arrives by email with your order; if you cannot find it, ask us for it through the contact form. If you need it in a company name, with a tax ID, fill in the billing details correctly when you buy.

You do not need to create one beforehand: it is created automatically when you order. With it you have your orders at hand, more security and access to campaigns. Orders placed before the new website do not have an account.

Yes. Write to us at [email protected].